Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITTTSL305 Mapping and Delivery Guide
Process reservations
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | SITTTSL305 - Process reservations |
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Description | This unit describes the performance outcomes, skills and knowledge required to receive and process reservations for a tourism, hospitality or event product or service offered for sale to agents or direct to the consumer. It requires the ability to determine the availability of the product or service, offer alternatives, accurately record the reservation details and administer the reservation through to finalisation. The unit covers the required skills to manage reservations and not the related sales and computer skills which are found in other units. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | The product can include any international or domestic product sold by any tourism, hospitality or event organisation. It applies to those operators who act as principal (the supplier) and who receive and process reservations for the supply of their product or service. This would include airlines, vehicle rental companies, hotels, motels, bed and breakfasts or other accommodation providers, tour operators of any type, outbound tour wholesalers and attractions and theme parks.This unit applies to those frontline sales personnel who operate with some level of independence and under limited supervision. This includes reservations sales agents, reservations consultants, call centre consultants, booking officers and small business owner-operators. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Receive reservation request. |
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Element: Record details of reservation. |
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Element: Update reservations. |
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Element: Advise others on reservation details. |
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